Director, People Operations

About You

Do you thrive in high-growth environments and get excited when charged to build out general people practices from the ground up? As the Director, People Operations here at Lugano Diamonds, you will be responsible for creating, managing, and overseeing a wide variety of Human Resource functions while leading a high-performing team.  

In this newly created position due to growth, reporting directly to the Chief People Officer, you will have the opportunity to act as a change agent and proactively recommend practice changes and innovative approaches to delivering remarkable service delivery and people experiences. If this sounds like you, keep reading, and come be remarkable with us! 

What You Will Do

• Operations – provide oversight and management of all day-to-day people operations, focusing on delivering excellence. Create scalable workflows, procedures, and processes that increase productivity and quality.  
• Leadership – manage people operations staff to mentor, collaborate, and offer feedback to build out and maintain a world-class working environment. 
• Total Rewards – Responsible for the management and administration of employee medical insurance, 401K, PTO, and other employee rewards programs. 
• Compensation - responsible for the administration of multi-state payroll, commissions, bonuses, and other employment payments as appropriate. 
• Systems – Act as subject matter expert for HRIS & Payroll systems. Integration for other HR systems such as Applicant Tracking, Learning Management, etc. 
• Data Management - Prepare, interpret, analyze, and report on a variety of operational data to inform decision-making. Ensure data security and integrity across multiple HR systems. 
• Compliance – Develop and implement workplace policies and procedures that align with federal, state, and local employment laws. An effective Ensure Lugano adheres to all applicable laws, avoiding penalties or fines.  
• HR Administration - Oversee and manage all the processing of employee paperwork from pre-hire to termination. Create, optimize, and manage all on-boarding and off-boarding workflows and administrative duties.  
• Collaboration - Partner with People Experience and Talent Acquisition to create remarkable experiences for our employees and every person we interact with. Work closely with key stakeholders across the organization to manage the employee lifecycle, from recruitment to development and retention. 

What You Bring 

• Professional experience in building and managing people programs and teams that have had a measurable impact on business results and company culture. 
• Highly skilled in using HRIS systems, MS Office, and other people-centric technologies. 
• Effective interpersonal skills and concise written and verbal communication skills.  
• Proven experience building strong and successful business partner relationships within a high-growth, fast-paced, multi-state environment.  
• Ability to effectively manage change and ambiguity in an ever-evolving and innovative environment.  
• A passion for people and success in protecting and building a world-class people culture. 
• Strong business acumen, including exceptional problem-solving, critical thinking, and self-improvement skills.  
• Curiosity and drive for excellence with a keen eye on emerging technologies and technology and data to drive people practices. 
• High degree of discretion, organization, and flexibility. 

Pay Transparency

Targeted base compensation is $150,000 plus annual bonus. The total compensation package is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 
 
Our Work Environment 

Our workplace is clean, orderly, appropriately lighted and ventilated with the proper safety compliance. Noise levels are considered low and daily physical activities are considered light: office work, seldom lifting up to 25 pounds, bending, stooping, kneeling, or walking. Employees must have the stamina to work long hours if assigned. Hours and days of work may vary by position. Reasonable accommodation may be made to allow people with disabilities to perform the essential functions of their job within the environment.