What is more important in a diamond — color or clarity?
High quality standards ensure that every ring you see in our Salons will feature a diamond of truly excellent beauty and brilliance. Lugano sets collection VS & VVS diamonds in single center stones. Our clients have the opportunity to choose from a range of quality, based on preference and budget.
Why is there no A, B, C in the diamond color grading system?
In 1953, the Gemological Institute of America introduced what is now the industry standard grading scale for colorless diamonds, grading them on a color scale from D to Z and a clarity scale from Flawless to I3. At the time the new grading system was introduced, several grading classifications were used that employed numbers, letters and descriptive words. This caused confusion when comparing two diamonds that had been graded with different nomenclatures. D was agreed upon as a starting point to differentiate from the previous systems.
How did Lugano become involved in the Equestrian community?
Lugano has been involved with Equestrian since 2012. To learn more, please visit our Equestrian page.
Does Lugano offer gemological certificates for its diamonds?
Yes, we offer the original diamond report from the Gemological Institute of America for most of our stones.
Will Lugano create a mounting for my own diamond?
Lugano will consider creating new settings for diamond jewelry that has been purchased before becoming Lugano clients; terms and conditions apply.
Will Lugano create custom designed engagement and fashion rings?
We would be happy to welcome you to one of our Salons to discuss bringing your dream ring to life. Our terms and conditions apply.
How long does it take to create a piece?
It depends. Simple designs such as halo rings and pendants for example, take around 3-4 weeks. More complex designs take 6-8 weeks on average.
Can I bring in my old jewelry to have it fixed or redesigned?
Yes. At Lugano, we are proud of our design and production teams ability to bring new life to your beloved jewelry.
How long does a repair take?
On average, Lugano created pieces take 2-weeks to repair, and non-Lugano created pieces take 3-weeks.
How does Lugano procure their diamonds?
Lugano is committed to ethical sourcing practices in the procurement of our diamonds. The diamonds we acquire comply with the Kimberley Process, a global system that certifies shipments of diamonds as “conflict-free.” In this way, we can confidently say the diamonds we sell have been purchased from legitimate sources not involved in funding conflict.
Why do Lugano shine and look so much better than comparable diamonds at other jewelers?
The reason is our quality and craftsmanship. Our team takes great pride in procuring the very best stones, and then creating stunning designs to last a lifetime.
Is your entire jewelry collection online?
No, we offer many beautiful pieces that are not featured online. However, our website collection changes periodically so its best to check back on occasion. If you would like to learn more about other pieces, please schedule an appointment.
Who do I reach out to about potential partnerships?
At Lugano we look for opportunities to partner with and support our local communities. Requests can be submitted here.
Do you help connect clients with your partners?
Yes, we do our best to accommodate clients looking to experience partner venues and more.
Do I need to make an appointment to visit a Lugano Salon?
No, you do not need an appointment to visit a Lugano Salon. However, if you would like to call ahead, we would be happy to set up an appointment and pre-arrange a selection of our pieces tailored to your preference.
Do events take place in your salons?
Yes. Our Salons are designed to entertain and hold events in support of non-profit organizations in our communities as well as private events for our clients and the people closest to them.
Can I bring my friends with me to shop?
Yes. Lugano is well-known for creating memorable experiences for our clients and their friends.
Do you offer delivery?
Our sales teams always do their best to accommodate our client’s needs.
Can you help me surprise my loved one with their jewelry gift?
Yes, we love creating special moments for our clients. Please work with our local salon team on the details.
Are you able to resize my ring at your salon?
It depends, since each salon provides various services. We recommend contacting our salons.
Can I request a private showing?
Yes, we would be happy to accommodate your request and schedule a private showing of our collection.
Do you provide appraisals at your salon?
Yes, our team can provide you with an appraisal, upon request.